Build the process behind the listings.

A directory or marketplace needs useful information and a way to keep it current. We design the submission, review and participant journeys alongside search.

Agree the responsibilities

We identify the audience, listing standard, claims requiring review and the person maintaining corrections. A marketplace transaction also needs a clear fulfillment and support model.

Possible deliverables

• Listing and participant data design
• Search, categories and useful detail views
• Submission and editorial review
• Account permissions and corrections
• Transaction investigation where in scope

Keep commercial decisions explicit

Payment eligibility, legal terms and taxation require appropriate specialist review. A prototype is not approval of a financial operating model. The first release may support a narrower inquiry process.

Bring the listing criteria and participant journey. Read about directory quality.